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Return Policy Page

At Soochiem Noolum, we strive to ensure that you are completely satisfied with your purchases. However, we understand that sometimes a product may not be what you expected. To address this, we have formulated a comprehensive return, cancellation, and exchange policy to make your shopping experience as hassle-free as possible.

For Return/Cancellation/Exchange contact Us Whatsapp or Call Us: +91-7580049003

Cancellation Policy:

Orders can be cancelled before they are dispatched from our warehouse. Once the order is dispatched, we are unable to cancel the order. Please contact our customer service team as soon as possible to request an order cancellation. Upon succesful cancellation full refund will be processed to original source within 7 working days.

Return and Exchange Policy:

We accept returns and exchanges if the request is made within 3 working days of delivery.

To be eligible for a return or exchange, the item must be unused, in the same condition that you received it, and in its original packaging. Items not in their original condition or packaging, or items damaged or missing parts for reasons not due to our error, cannot be accepted.

To initiate a return or exchange, please contact our customer service team to raise a request. You will need to provide your order number, details of the product, and the reason for return or exchange.

All returns and exchanges must be self-shipped by the customer. We recommend using a trackable shipping service to ensure the item reaches us successfully.

The responsibility for the item remains with the customer until the item reaches our warehouse.

For Return/Cancellation/Exchange contact Us Whatsapp or Call Us: +91-7580049003

Refund Policy:

Upon receipt of the returned item, it will undergo a quality check. If the return is due to an error on our part or a defective product, we will issue the refund. Refund will be credited back to the source within 7 working days.

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 working days. For replacements, the new item will be dispatched to you as soon as possible.

Note:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Certain types of items are exempt from being returned. Please check our website for a list of non-returnable items.

We reserve the right to refuse a return, refund, or exchange if the item does not meet our returns policy criteria.

Thank you for shopping with Soochiem Noolum. We are here to help and ensure your satisfaction with every purchase.

Soochiem Noolum

At Soochiem Noolum, we strive to ensure that you are completely satisfied with your purchases. However, we understand that sometimes a product may not be what you expected. To address this, we have formulated a comprehensive return, cancellation, and exchange policy to make your shopping experience as hassle-free as possible.

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