At Soochiem Noolum, we are dedicated to providing our customers with exceptional support and service. As you enjoy our exquisite collection of designer dhotis, lungis, ethnic attires, and shirts for men, we are here to help with any questions or concerns you may have. Below you will find detailed information about our support channels, how to reach us, and what to expect when you do.
1. Email Support:
For non-urgent inquiries, sending us an email can be a great way to get detailed answers to your questions. Our support team is diligent in providing responses that are both informative and timely.
Email us at: soochiemnoolum@gmail.com
Response Time: Please allow 24-48 hours for a response, especially during peak hours or holidays.
2. WhatsApp Messaging:
Quick, convenient, and always on the go, WhatsApp messaging is perfect for immediate assistance and brief queries.
Connect on WhatsApp: Click here to message us
Availability: 9:00 AM to 5:00 PM IST, Monday to Saturday
3. Telephone Support:
Need to speak with someone directly? Our customer care team is just a call away. This line is ideal for urgent needs and immediate assistance.
Call us at: +91-7580049003
Operating Hours: 9:00 AM to 5:00 PM IST, Monday to Friday
Support Topics:
Order Inquiries: Questions about your order status, shipping updates, and delivery timelines.
Product Information: Details about product specifications, care instructions, and sizing help.
Returns and Exchanges: Guidance on how to process returns, the status of a returned item, and exchange queries.
Payment and Billing: Assistance with payment methods, billing issues, and refund statuses.
Account Management: Help with account settings, password updates, and accessing account features.
Feedback and Complaints: We welcome your feedback and are here to address any complaints you might have.
What to Expect:
Prompt Responses: Our team is committed to providing prompt responses to all inquiries. We strive to answer calls and WhatsApp messages in real-time during business hours.
Friendly Service: Expect professional, courteous, and friendly service from all of our support team members.
Knowledgeable Assistance: Our support team is well-trained on our product catalog and policies to provide you with accurate information.
Resolution: We aim to resolve most issues during the first point of contact, with more complex matters possibly requiring further investigation.
Feedback:
Your feedback is invaluable to us. It helps us improve our services and understand our customers' needs better. Please do not hesitate to let us know how we can serve you better.
Updates to Support Policy:
Soochiem Noolum reserves the right to make changes to this support policy at any time. Changes will be posted on this page, and we encourage you to review our support policy periodically to stay informed about how we are helping you.
Contact Us:
For any support-related queries, please do not hesitate to reach out. We are here to assist you with any aspect of your experience at Soochiem Noolum.
Last Updated: 20th April 2024
At Soochiem Noolum, we strive to ensure that you are completely satisfied with your purchases. However, we understand that sometimes a product may not be what you expected. To address this, we have formulated a comprehensive return, cancellation, and exchange policy to make your shopping experience as hassle-free as possible.